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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nick R

January 31, 2025

5  out of  5
rating by Nick R
"I've been with rich scott state farm since i got my first vehicle and license, and i can say I've never been disappointed. Very personal type of place if you prefer to handle things with the same agent like me, id personally recommend jody as she's who i signed up with and who I've delt with since."
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John Caldwell

January 30, 2025

5  out of  5
rating by John Caldwell
"Easy to work with no hassle what so ever"
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chad hill

January 9, 2025

5  out of  5
rating by chad hill
"Tiffany helped me and my mother out . Nice phone service. . I would recommend her if you’re looking for best quotes and pricing"
We responded:
"Chad, I really enjoyed reading your post and thank you for choosing us! Tiffany is a great asset to our office. We are always looking for ways to improve our customer's experience. Thanks! Rich"
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Ira Valentine

January 9, 2025

5  out of  5
rating by Ira Valentine
"Helped me get the best price possible on my insurance. Save me a lot more than any other company came close to."
We responded:
"Thank you for leaving us a review Ira! We appreciate your business and look forward to working with you in the future! Let us know if you need anything!!! Thanks, Rich"
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mel swiger

January 9, 2025

5  out of  5
rating by mel swiger
"I found a wonderful person in Tiffany Holbert to help me in selecting the type of vehicle insurance I needed today. She was very patient and explained everything that I asked of her. She made me feel very comfortable and I could just tell that she had a wonderful smile and was genuine in wanting to help me. Because of her I will now be getting home insurance also, thank you Tiffany for your time and Rich Scott for having a such a caring person on your team."
We responded:
"Thank you for the sweet note about Nina. She is new to our team and I am so excited that she has joined us. She is a wonderful person and very knowledge about Auto, Fire, and Life Insurance. Let us know if you ever need anything. Thanks, Rich!"
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Cellyphone Email

January 6, 2025

5  out of  5
rating by Cellyphone Email
"Right down the street if I need to talk to them in person. Ready to reach by phone. No waiting on hold or waiting three to five minutes on automated menus. Priceless."
We responded:
"Customer service is our main priority. Thank you so much for leaving us a review! Rich"
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Bradley

December 9, 2024

5  out of  5
rating by Bradley
"I cannot recommend Rich Scott enough as a State Farm Insurance Agent. From the moment you step into his office, you are greeted with a warm, welcoming atmosphere that immediately puts you at ease. Rich runs his business with a level of personability that is truly rare in today’s fast-paced world. He takes the time to get to know each of his clients personally, ensuring that he understands their unique needs and circumstances. One of the most impressive aspects of Rich’s service is his commitment to personal connections. He refused to take our policy transfers without first meeting us in person. This dedication to building a genuine relationship with his clients speaks volumes about his character and professionalism. It’s clear that Rich values his clients as individuals, not just policyholders. Rich is always available for his customers, whether it’s a quick question about a policy or assistance with a claim. His dedication to providing top-notch service is evident in every interaction. He goes above and beyond to make sure his clients feel valued and supported, no matter the situation. What sets Rich apart is his genuine care for his clients. He doesn’t just see you as another policyholder; he sees you as a person and treats you with the utmost respect and kindness. His expertise and knowledge in the insurance field are impressive, but it’s his approachable and friendly demeanor that truly makes him stand out. Rich also has no issues trying to find ways to reduce the costs of insurance for you while still maintaining valuable protection. His proactive approach in seeking out the best possible options for his clients demonstrates his commitment to their financial well-being without compromising on the quality of coverage. If you’re looking for an insurance agent who is not only highly skilled but also deeply committed to his clients’ well-being, look no further than Rich Scott. He is a true professional in the insurance industry."
We responded:
"Thank you so much, Bradley, for taking the time to share such a thoughtful and detailed review!! Our dedication to providing personalized service and building genuine connections with our customers is at the heart of everything we do. Your kind words about our commitment to your needs mean so much to us. It’s an honor to serve amazing customers like you, and we’re grateful for your support. Thank you for being part of our State Farm family!! – Rich"
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Patricia Ray

December 6, 2024

1  out of  5
rating by Patricia Ray
"Have a friend who has been with state farm over 30 years. His house burned a year ago. State farm was quick to pay half and asked him to make a list of his personal contents that were lost. The list must be submitted on line to a specific link. Not only unable at 70 to understand how to do this, they keep sending him a link that doesn't work. An employee at their office was unable to make the link work. It's been a month now and their solution is to send him the link again. As if the 5 or more attempts that have already been made were not enough. Why isn't there a way that the elderly can easily collect ALL of their money that is due? I see this as extortion and an effort to have frustration make them walk away from thousands they are owed. Anyone can be friendly and helpful while selling you insurance. Too bad they aren't just as friendly and helpful with your claim."
We responded:
"Hi Patricia, we take all feedback seriously and work hard to provide excellent service to our customers. However, as you are not a customer of our agency, we cannot address the specifics of this situation. If you would like to discuss this further, please contact us directly at 936-594-7571. Thank you."
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Rei Lynn

November 22, 2024

5  out of  5
rating by Rei Lynn
"Miss Jody was incredibly helpful! She helped me customize a great plan and answered all my questions! Definitely took some stress out of insurance shopping!"
We responded:
"Thank you, Rei, for your wonderful review! We're thrilled to hear that Miss Jody was able to provide you with exceptional service and help you customize a plan that fits your needs. Taking the stress out of insurance shopping is exactly what we aim to do! Please don't hesitate to reach out if you need further assistance—we’re always here to help. – Rich"
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troy chodrick

November 21, 2024

5  out of  5
rating by troy chodrick
"Rich’s whole team has always been great. Anytime I call Jody, she knows us by first name and handles our needs immediately. Like family."
We responded:
"Thank you for the review Troy!!! My team and I are always trying to provide the best service, value, and price as much as we can! We appreciate your business and enjoy working with you! Thank you, Rich!"
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Naomi Weaver

November 19, 2024

5  out of  5
rating by Naomi Weaver
"Thank you for all your help! Always so helpful and pleasant."
We responded:
"Thank you so much for the review, Naomi! We're thrilled you've had a pleasant experience with our team. It's our goal to provide helpful and friendly service every time. We're here whenever you need us! – Rich"
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Jerry Manuel

November 14, 2024

5  out of  5
rating by Jerry Manuel
"Very friendly and efficient, I'm glad I came in today."
We responded:
"Thank you, Jerry! We're so glad you had a positive experience with us. It's always our goal to provide friendly and efficient service, and we're happy to hear we met that standard for you. If you need anything else, feel free to stop by anytime!"
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Charles Darby III

November 13, 2024

5  out of  5
rating by Charles Darby III
"Nina was very helpful and responsive. Great insurance company!!! Will be recommending to all i come into contact with!!"
We responded:
"Thank you very much, Charles! My team and I greatly appreciate your nice review and recommendation! I'm also glad Nina was so helpful with your needs, and I'll pass along your kind words to her. Just let us know if you need anything else! -Rich"
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shelby corry

November 6, 2024

5  out of  5
rating by shelby corry
"I had a great experience with Jody! She was helpful, answered any question I had in detail, and made communication awesome!!"
We responded:
"Thank you for leaving us a review, Shelby! This is all wonderful to hear! I'm so pleased to hear about your experience with Jody, and I'll be sure to pass along your kind words! The whole team at our State Farm office appreciates your support. If you have any more questions or need assistance with anything else, feel free to ask! -Rich"
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Jessica Lynch

November 4, 2024

5  out of  5
rating by Jessica Lynch
"Just want to say this is an outstanding place very easy and affordable to get insurance and they were very helpful."
We responded:
"Thank you so much, Jessica! Your wonderful review made our day! I'm so glad you're happy with our service, and we're here for you any time. -Rich"
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Lola Rivers

November 4, 2024

5  out of  5
rating by Lola Rivers
"I talked to Tiffany and she was amazing! I had cheap affordable insurance in less than 15 minutes. Amazing customer service!"
We responded:
"That's awesome, Lola! Thank you for sharing your experience with us! Tiffany is thankful for your compliments as well. Feel free to reach out if you have any questions regarding your new coverage. Thank you for choosing us! -Rich"
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Shelby Bryant

November 4, 2024

5  out of  5
rating by Shelby Bryant
"Tiffany is amazing, I highly recommend her she was very calm and professional with me regarding my needs and questions with the insurance. The whole experience was amazing. State Farm hands down had the best price for me."
We responded:
"Thank you for your wonderful feedback, Shelby! I’m so glad that Tiffany provided you with such a nice experience. We're thrilled to help you choose insurance that suits your specific needs and budget! Please feel free to ask us questions any time. We appreciate your recommendation! -Rich"
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danielle ewing

November 4, 2024

5  out of  5
rating by danielle ewing
"Very kind and helpful Nina is awesome happy to do business with state farm"
We responded:
"Thank you, Danielle! I'm very glad to hear you're happy with Nina's service! Your kind feedback means a lot to her, and she's here if you need anything else. -Rich"
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Sydney S

November 2, 2024

5  out of  5
rating by Sydney S
"I spoke with Nina to get a quote on auto insurance and she was very kind and helpful. This is my first time getting insurance and she made sure I understood every step of the process. She even found multiple different discounts to get my monthly payment as low as possible, considering I am still young and insurance can be very pricey. I’ve spoken to multiple agency’s over this last week trying to get the best price and a good understanding of exactly what I was paying for and Nina was by far the most helpful!"
We responded:
"Thank you so much for your kind words, Sydney! I’m thrilled to hear about your positive experience with Nina. Congratulations on taking the big step of choosing insurance—it's a significant milestone, especially for first-time buyers! I’m glad Nina was able to guide you through the process and help you feel informed. That's very important to us! Our hope is that you feel comfortable throughout. We're happy to help if you have any questions. Thank you for choosing our office! -Rich "
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Jordyn Miller

November 1, 2024

5  out of  5
rating by Jordyn Miller
"A great Insurance Agency! Laverne went above and beyond to help me determine what would be the best choice for life insurance! I will be back - a forever customer!"
We responded:
"Thank you so much for your wonderful review, Jordyn! I'm glad to hear about your experience with Laverne, and we're so grateful to have you with us at our office! Welcome and thank you for choosing us! -Rich"
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Kathy Parrack

October 11, 2024

5  out of  5
rating by Kathy Parrack
"Jody Has helped me so Much . I was struggling and new to this area and came from a hard situation . She has always done her best to help in any way she can . She has gone above and beyond . super thankful for this office"
We responded:
"We really appreciate you taking the time to share your experience with us, Kathy! I’m truly touched to hear that Jody has made such a positive impact during your transition. We strive to create a welcoming environment, and it means the world to us to know that she's made you feel supported. Jody is indeed a gem, and I’m grateful to have her on our team. If there’s anything else we can do for you, you're always welcome to reach out. -Rich"
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Ashley Massey

September 17, 2024

5  out of  5
rating by Ashley Massey
"Tiffany was amazing and very helpful, thank you!!"
We responded:
"We appreciate your positive review, Ashley! Tiffany would like you to know that it was a pleasure assisting you! Feel free to contact us if you have any questions. -Rich"
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Janie Dunaway

September 5, 2024

5  out of  5
rating by Janie Dunaway
"Great service and people!! Thank you Jody for all your help!!"
We responded:
"Thank you so much, Janie! We're happy to hear you had a great experience with our team. Jody will be thrilled to know they made a positive impact. We're here for all your insurance needs! - Rich"
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Patricia Brown

August 31, 2024

5  out of  5
rating by Patricia Brown
"Work really well with my needs. Very helpful."
We responded:
"Thank you for your kind words, Patricia! I’m very glad we were able to meet your needs and provide the assistance you were looking for. If you need anything else, please feel free to contact us. -Rich"
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Mike Magness

August 26, 2024

5  out of  5
rating by Mike Magness
"I would highly recommend this place if you are looking for home and/or auto insurance. Nina is very helpful. She listens closely to what your needs are and delivers excellent service."
We responded:
"Thank you very much for your kind words, Mike! We’re thrilled to hear that Nina was able to assist you so effectively. We truly appreciate your recommendation and are here for you if you need any further assistance with your insurance. -Rich"