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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Austen Amburn

Austen Amburn

February 6, 2026

5  out of  5
rating by Austen Amburn
"Ms Tiffany, got my insurance quote taken care of fast and easy for me! 10/10 will recommend!"
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Emmanuel Rutledge (Manny)

February 6, 2026

5  out of  5
rating by Emmanuel Rutledge (Manny)
"Ashely Morris’s service was excellent and professional! The rates are even better than I could imagine. Jake from State Farm who? I only what Ashley Morris dealing with my insurance from now on."
We responded:
"Emmanuel, thank you so much for the review! LOL...that is funny! I'm so glad she did a good job for you. She is definitely an asset to our team. Please don't hesitate to reach out to if you need something! Thanks, Rich"
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Stephen Cain

February 2, 2026

5  out of  5
rating by Stephen Cain
"I'm paying half of what I was paying at Texas Farm Bureau. Thank you Ashley! 😎"
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Terri Huelsebusch

January 26, 2026

5  out of  5
rating by Terri Huelsebusch
"Rich Scott and his team did a fantastic job making sure I have the right coverage for my home and auto at an affordable premium. I highly recommend him and Tiffany."
We responded:
"Thanks so much for the amazing review, Terri! We really appreciate your support here in Trinity . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Rich Scott’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Trinity . ~ Rich"
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Sandra Barnett

January 20, 2026

5  out of  5
rating by Sandra Barnett
"Laverne helped me install my Drive Safe & Safe. She has always been very helpful anytime I call and always professional and nice. Everyone in the office has always been helpful."
We responded:
"Sandra, thank you so much for the wonderful 5-star review! We are always a call, click, or email away! Laverne is a tremendous asset to our team! ~ Rich"
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Brandi Carpenter

January 20, 2026

5  out of  5
rating by Brandi Carpenter
"Great communication and prices."
We responded:
"Brandi, thank you so much for leaving us a review. We appreciate your business and always want to provide great customer service. Thanks, Rich"
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Brendan Voss

December 12, 2025

5  out of  5
rating by Brendan Voss
"I found all the members of Rich Scott’s agency to be efficient and effective when obtaining my auto policy. Not only were they professional, they were kind!"
We responded:
"Thank you so much for leaving us a review Brendan! We appreciate the kind words and you trusting us with your insurance needs. ~ Rich"
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FSF

December 11, 2025

5  out of  5
rating by FSF
"Quick and accurate response to requests and questions. Service exceeded my expectations."
We responded:
"Thank you so much for leaving us a note! We appreciate your business. ~ Rich"
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Will Jones

December 11, 2025

5  out of  5
rating by Will Jones
"Getting insurance with these guys especially the lady did my quote and typed it all up was very quick and cheap for 2 vehicles"
We responded:
"Mr. Jones, thank you so much for leaving us a review. Making it easy to do business with us is our first priority. We look forward to working with you in the future! - Rich"
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Jonathan Hall

December 9, 2025

5  out of  5
rating by Jonathan Hall
"Nina was awesome."
We responded:
"Jonathan thank you for leaving us a review! Nina is a great asset to our team! Rich"
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Daniel oaks

December 5, 2025

5  out of  5
rating by Daniel oaks
"Tiffany was great. Very patient, and explained everything about my policy. Will definitely be recommending their office."
We responded:
"Thank you do much Daniel for leaving us a review! Tiffany is a great asset to our team. If you ever need anything please reach out to us! Thanks, Rich"
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Kevin McCullough

November 17, 2025

5  out of  5
rating by Kevin McCullough
"Thank you so much for the prompt and friendly service."
We responded:
"Thank you so much for leaving us a review Kevin! We appreciate you and you trusting us with your business! Rich"
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Jade Brewer

November 8, 2025

5  out of  5
rating by Jade Brewer
"They made my switch to State Farm car insurance so quick and easy. The best! Couldn’t recommend them enough!"
We responded:
"Jade, thank you so much for the review. We appreciate your business and your confidence in our office. Rich"
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Melanie Kimbro

November 7, 2025

5  out of  5
rating by Melanie Kimbro
"Very nice lady! Would definitely recommend to other people!"
We responded:
"Thank you so much for the review Melanie! I really appreciate it. I am glad we were able to help you! Rich"
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Lindsay Lindley

October 31, 2025

5  out of  5
rating by Lindsay Lindley
"Tiffany Holbert went above and beyond in making my transfer easy and painless. Not only did she save me money, she gave me options to choose from. Her customer service was phenomenal!!"
We responded:
"Lindsay, thank you so much for leaving a review! Tiffany is a great help here and we appreciate your business. Please let us know in the future if you need anything. Thanks, Rich"
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Kay Arrendell

October 31, 2025

5  out of  5
rating by Kay Arrendell
"We had a great experience with Tiffany. She was very nice and experienced. Tiffany told us what we needed and what we didn’t need so she saved us $$$$. Thanks Tiffany so much!!"
We responded:
"Thank you for your review Kay! I am so glad we could save you money! We appreciate your business and look forward to working with you in the future. Rich"
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Amber Masterson

October 29, 2025

5  out of  5
rating by Amber Masterson
"My 19 year old son moved from out of state and I needed to add him to my auto policy. I called the office and Nina helped me get him andded and ready to go very quickly. She was very kind and knowledgeable. Love this office and Nina was awesome."
We responded:
"Thank you so much for leaving us a review Amber!!! We appreciate your business and I am so glad we could help! Nina is a great asset to our office. Let us know if you need anything in the future! Rich"
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Haylee Ullrich

October 24, 2025

5  out of  5
rating by Haylee Ullrich
"I believe her name was Nina. Very helpful and got my a great rate!"
We responded:
"Thank you, Haylee, for leaving us a review. We appreciate your business! Rich"
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Michael Reininger

October 11, 2025

5  out of  5
rating by Michael Reininger
"Lavern provides exceptional customer service at Rich Scott State Farm. She’s knowledgeable, patient and truly cares about helping customers like me. Highly recommend working with her!"
We responded:
"Michael, Thank you for leaving us a review! I we have a great team here and everyone contributes. We appreciate your business and look forward to working with you in the future! Rich"
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Kat Reininger

October 7, 2025

5  out of  5
rating by Kat Reininger
"I’ve had a great experience working with Lori at Rich Scott State Farm office. She’s professional, patient, and really takes the time to make sure I understand my coverage. Lori always goes above and beyond to help — I couldn’t ask for better service!"
We responded:
"Thank you for leaving us a note Kat! Lori is a great asset to our team and great with customers. Thank you so much! Rich"
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Alison Horner

October 7, 2025

5  out of  5
rating by Alison Horner
"Had a wonderful experience with Lori! She was so kind and answered all of my questions!! Highly recommend!"
We responded:
"Alison, thank you so much for leaving us a note! Lori is a very knowledgeable and easy person to work with. We appreciate you! Rich"
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A May

October 7, 2025

5  out of  5
rating by A May
"Lori takes the time to explain everything clearly and makes the whole process easy and stress-free. I highly recommend reaching out to Lori and the team at Rich Scott State Farm — they go above and beyond to provide excellent service!"
We responded:
"Ms. May, thanks for taking the time to leave us a review. We try and make it as easy as possible for our customers to do business with us. We appreciate your business and look forward to working with you in the future! Rich"
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Kameryn Ridgeway

October 7, 2025

5  out of  5
rating by Kameryn Ridgeway
"I can’t say enough great things about Lori at State Farm! She is always friendly, patient, and incredibly knowledgeable. Lori takes the time to explain all my options in a way that’s easy to understand, and she’s quick to respond whenever I have questions or need help with my policies. I truly feel like she has my best interests at heart and goes above and beyond to make sure I’m taken care of. I highly recommend Lori to anyone looking for excellent customer service and trustworthy insurance guidance!"
We responded:
"Kameryn, we appreciate you leaving a review for us. Lori is a great person to work with and we enjoy her on our team! Thanks, Rich"
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Logan Davidek

October 7, 2025

5  out of  5
rating by Logan Davidek
"Lori did an excellent job helping me with quotes"
We responded:
"Logan, thank you so much for leaving a review. We appreciate your business and trusting our office to help you with your insurance needs. Thanks, Rich"
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Lawrence Fortin

October 2, 2025

5  out of  5
rating by Lawrence Fortin
"Nina is the best Went out of her way to help me Even with non insurance related info Thank you so much!"
We responded:
"Lawrence, thank you for your review! Nina is a great asset to our team and is very easy to work with. I look forward to working with you in the future and appreciate your business. Rich"